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Frequently Asked Questions

Room Booking FAQs

Q: Will I have direct access to the hotel once I have purchased the pre-negotiated group block?

A: After completing your booking on RoomRite, you will receive an email with instructions along with your hotel contact.

Q: Do I have the ability to add meeting space and other services to my room block?

A: Yes, you can request additional services through our Services form.

Q: Can I cancel my purchase?

A: Due to obligations with our resale providers; all purchases are final.

Room Reselling FAQs

Q: Is there a cost to sell my rooms?

A: Yes. RoomRite charges the selling party 15% of their room nights sold.

Q: Will reselling my rooms on RoomRite impact my commissions/rebates?

A: You will still receive your full negotiated commissions directly from the hotel once the group has actualized according to the hotel's guidelines.

Q: How will I know if my rooms sell on RoomRite?

A: Login to your RoomRite account dashboard to see your sales progress. You will also receive email updates.

Q: How soon will my rooms appear on the marketplace?

A: We aim to approve listings within 24 hours of your submission.

Hotelier FAQs

Q: Can our property list rooms that are not under contract?

A: Yes. Hotels can fill hot dates with group business by listing their availability, dates, and rates.

Q: Is there a fee to sell rooms?

A: If you are selling rooms on behalf of a group under contract. The group will be billed 15% of the room nights sold. If you looking till fill hot dates with group business; the hotel will be billed 15% of the room nights sold.

Q: Can additional hotel services be added to a listing?

A: Yes. Hotels can add services to a listing.